FAQ: Website

Who do I contact with website assistance?

You can reach the Security Benefit Service Center by calling 800.888.2461, 7 a.m. to 6 p.m. (Central time), Monday through Friday. You can also reach out to your IMO for assistance.

How do I register for the website?

Click on Register then input your information to create your account. Shortly after registering, you will receive an email at the email address you provided. Select the link provided in the email. You will be given a temporary password to finalize your account. Use your temporary password to login to the website for the first time.

How do I reset my user ID or password?

Click Sign In. On that page, follow the instructions to reset you user ID and/or password.

How do I change my password?

Once signed in, access My Profile and follow the instructions to change your password.

How do I change the personal information associated with my account?

Go to My Profile to change contact information, password, and your delegate role.

How do I set up a delegate or back office role?

Once logged into the website, select My Profile. You can change or create a delegate role within your profile.

How do my clients access their account?

Clients may access account information via our client approved website, www.securitybenefit.com. All clients can create and access their account online.

Is your website secure?

Yes. For all Security Benefit websites, we employ the use of SSL to protect account information.

What is the difference between registering with my personal agent number versus my company number?

For agents who assign their commissions to an entity, they will have to register themselves and the entity. Registering yourself as an agent will allow you to track pending business as well as view inforce business. However, for instances where commissions are assigned to an entity, logging in as that entity would be needed to view those commissions.