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Frequently Asked Questions

Website Support

  1. Who do I contact with website assistance?

  2. How do I register for the website?

  3. I forgot my user id.

  4. I forgot my password.

  5. How do I change my password?

  6. How do I change the personal information associated with my account?

  7. How do I set up a delegate or back office role?

  8. How do my clients access their account?

  9. Is your website secure?

  10. What is the difference between registering with my personal agent number versus my company number?

 

Client Information

  1. Where can I find client account values?

  2. How can I change a client’s mailing address?

  3. How do I change a client’s beneficiary information?

  4. Where can I access my client’s annual statements?

Doing Business with Security Benefit

  1. Where can I locate service forms?

  2. Where can I access my commissions?

  3. What product features are approved in my state?

 

Security Benefit Information

  1. How can I contact Security Benefit?

  2. What is Security Benefit’s mailing address?

  3. What is Security Benefit’s fax number?

  4. What are Security Benefit’s business hours?

  5. How can I learn more about Security Benefit?

  6. What are Security Benefit’s ratings?

 


Website Support

1. Who do I contact with website assistance?
You can reach the Security Benefit Service Center by calling 800.888.2461, 7 a.m. to 6 p.m. (Central time), Monday through Friday. You can also reach out to your IMO for assistance.

 

2. How do I register for the website?
Select the "Register" link in the top-right corner of the website. Input your information to register your account. Shortly after registering, you will receive an email at the email address you provided. Select the link provided in the email. You will be provided with a temporary password to finalize your account. Use your temporary password to login to the website for the first time.

 

3. I forgot my user id.
Select the "Login Help" button in the top-right corner of the website. Follow the instructions to reset User ID’s and Passwords.

 

4. I forgot my password.
Select the "Login Help" button in the top-right corner of the website. Select the link and follow the instructions to reset User ID’s and Passwords.

 

5. How do I change my password?
Once logged in, select the "My Profile" link in the top-right corner of the website. Follow the instructions to change your password.

 

6. How do I change the personal information associated with my account?
Once logged into the website, select "My Profile" in the top-right corner of the website. Within "My Profile", you can change Contact Information, your Password and change or create a Delegate Role.

 

7. How do I set up a delegate or back office role?
Once logged into the website, select the My Profile link in the top-right corner of the website. Within My Profile, you can change Contact Information, your Password and change or create a Delegate Role.

 

8. How do my clients access their account?
Clients may access account information via our client approved website, www.securitybenefit.com. All clients can create an account and access their account information online. Download instructions (PDF) you can provide to your client on how they can register with SecurityBenefit.com to access their account information online.

 

9. Is your website secure?
Yes. For all Security Benefit websites, we employ the use of SSL to protect account information.

 

10. What is the difference between registering with my personal agent number versus my company number?
For agents who assign their commissions to an entity, they will have to register themselves and the entity. Registering yourself as an agent will allow you to track pending business as well as view inforce business. However, for instances where commissions are assigned to an entity, logging in as that entity would be needed to view those commissions.

 

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Client Information

1. Where can I find client account values?
Client account values are located on the top navigation under “Service” and by selecting "My Account". You must be an appointed agent to access this information and will need to login to the website to access this page.

 

2. How can I change a client’s mailing address?
Complete the Non-Financial Change form and mail to:
Mailing Address:
Security Benefit
One Security Benefit Place
Topeka, KS 66636

Overnight Mailing Address:
Security Benefit
Mail Zone 497
One Security Benefit Place
Topeka, KS 66636-0001

Or Fax to:
785-368-1772

 

3. How do I change a client’s beneficiary information?
Complete the Non-Financial Change form and mail to:
Mailing Address:
Security Benefit
One Security Benefit Place
Topeka, KS 66636

Overnight Mailing Address:
Security Benefit
Mail Zone 497
One Security Benefit Place
Topeka, KS 66636-0001

Or Fax to:
785-368-1772

 

4. Where can I access my client’s annual statements?
Annual statements as well as contract information can be found in the top navigation under "Service" and by selecting "Account Search". You must be an appointed agent to access this information and will need to login to the website to access this page. Once logged into the website, search by the specific policy number. Or "Service" then select "My Accounts" to view all of your inforce accounts. To access annual statements, select the contract number and download the annual statement.

 

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Doing Business with Security Benefit

1. Where can I locate service forms?
Service forms are located in the top navigation under “Resources” and by selecting “Forms".

 

2. Where can I access my commissions?
"Commissions Reports" can be found in the top navigation under “Track”. You must be an appointed agent to access this information and will need to login to the website to access this page.

 

3. What product features are approved in my state?
Specific variations for each state.can be found in the top navigation under “Resources” and by selecting “State Approvals”.

 

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Security Benefit Information

1. How can I contact Security Benefit?
You can reach Security Benefit by calling 800.888.2461, 7 a.m. to 6 p.m. (Central time), Monday through Friday.

 

2. What is Security Benefit’s mailing address?
Mailing Address:
Security Benefit
One Security Benefit Place
Topeka, KS 66636

Overnight Mailing Address:
Security Benefit
Mail Zone 497
One Security Benefit Place
Topeka, KS 66636-0001

 

3. What is Security Benefit’s fax number?
Security Benefit’s fax number is 785.368.1772.

 

4. What are Security Benefit’s business hours?
The Security Benefit service center is open 7 a.m. to 6 p.m. (Central time).

 

5. How can I learn more about Security Benefit?
You can learn more about us, as well as access our our client-approved brochure and video, by selecting "About Us" in the top navigation and selecting "About Security Benefit" in the dropdown menu.

 

6. What are Security Benefit’s ratings?
To view Security Benefit’s ratings, from the top navigation select "About Us", then "Financial Strength Ratings".

 

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